Air Conditioning FAQ's

This means your unit has identified their is an issue within itself and it has shut down to prevent any further damage. Depending on the brand you can generally retrieve an error code out of the unit. This will help identify parts that may need to be brought to the job to have the aircon repaired on the first site visit. If you have a Panasonic air conditioner you can head to Panasonic error code retrieval. Alternatively you can try to reset the unit my turning of the power supply for between 5 and 10 minutes. This will do a system reboot and depending on the issue with the aircon eg. if it detected a power spike and went to fault mode, it may just return the system to normal operation.

This generally means their is no power getting to your head unit, or the indoor pcb is u/s (unserviceable). This could also be an issue with the isolator (outside power supply for the unit) or it could even have tripped at the circuit breaker. It's an expensive call out if all that is required is to switch the circuit breaker back on, so make sure you check!

Usually a leak on a split system air conditioner is caused by a blockage somewhere in the drain of the unit. Dirt, dust and debris build up in your air conditioner without you even realising. These blockages cannot always be reached without the right equipment or know how. We recommend not to try this yourself, as we have been to a number of jobs where the air-conditioner covers are broken or indoor pcb's (control board) have been destroyed by the old spray some water up the drain hose from outside trick! However a good start is regular maintenance of your units. You can maintain your air conditioner without much effort and this will help limit / prevent your aircon from leaking. We recommend getting your air conditioner serviced and cleaned by a professional at least every 12 months, and more often if it is in constant use or if you have pets etc. that live inside. And remember - not all aircon cleaning companies are equal. If you are comparing prices, make sure you are comparing the service also.

This may seem obvious, but you would be surprised how many calls we get for this. The first things you need to check are the batteries. Like I said when our valuable cool air disappears so does rational thinking and this might not even cross your mind. However not checking your batteries first may result in an expensive and unnecessary call out fee.

Another thing you can do is check another remote from another room if you have the same brand of air conditioners throughout your home. If the second remote works on the unit then your remote is faulty. If the second remote does not work then it indicates the receiver pcb is at fault and you will need to contact an air conditioner technician to replace parts.

Again there are a number of different things this could be. Firstly you should check that you have the correct remote settings. It can be easy for these to be changed- remote falls down the back of the couch, pets jumping on it and children playing with them so it is always a good idea that you have checked that these have not changed before calling a technician. You can check out the correct remote settings here.

Another issue maybe that the unit is in need of a clean. When there is a build-up in the unit cold air may struggle to make its way through. In this case you can try our basic maintenance tips and if the issue persists you will need to get the unit professionally cleaned. An easy way to check is to see if the air coming directly out of the unit is cold, there just isn't much airflow then it is definately due for a professional clean.

An air conditioner that is not cooling very effectively may also be a refrigerant problem. If you have a gas leak in your unit this may be the cause of your unit not cooling and in this case you will need to contact an ARCTick qualified professional.

These are the most common issues with air conditioning units that aren’t cooling properly but there are a few others. Unfortunately anything more than this would need to be diagnosed by a professional air conditioning technician.

Firstly, you can check if your filters are dirty. If they are clogged this could be restricting airflow causing your system to work harder. Causing it to get noisy as it tried to draw in the required air. It could also be a fan out of balance in the unit so if you have checked your filters and they are good you should contact a technician to adjust the fan in your unit.